Before we get into the specifics of this article, let’s level-set on a few things about Generative Artificial
Intelligence (GenAI):
- Is it Evil or is it Good? NEITHER. It’s probably best to stop ascribing morality to a technology. It’s in the use of things that it gets such a moniker.
- Is it intelligent? NO. It is really machine learning based on what it has to learn from (there are some interesting tangential thoughts here – think GIGO …or Garbage In, Garbage Out).
- Is it AMAZING? Oh yeah, most definitely YES! The technology is extraordinary and has the potential to do things in seconds that would take a really talented person hours.
- Will it take over the world and be the end of all life as we know it? NO. While it clearly provides the conspiracy theorists with fodder for Skynet references (come on … we’ve all seen Terminator), this technology will be disruptive but not destructive (IMHO).
There are a lot of directions you can take when discussing GenAI for employees and organizations. You can take the complete risk-averse mindset of “Not only NO, but heck NO!” Or you can take the daredevil mindset of “these are innovations that will change everything.” Of particular interest to many industries, however, is a balanced view of both. There are interesting stories around its misuse, some cool stories around efficiency gains, and a whole lot of speculation about its impact on job roles and how it might change the look of the modern-day company. But how do we talk about the GenAI juggernaut with employees? Here are a few things to consider:
Know Your Audience
In fact, I would take this one step further. Don’t assume you know your audience. Ask them. A mistake many have made over the years is to take a new technology and try to “make it fit” into an employee’s way of working. Instead, we should start with the business issue(s) facing the employee and how this can help solve the business need(s). The best way to know the business issues facing employees …is to ask employees.
Something else to consider … what matters to you may not matter to your employee. Always approach the introduction of technology changes with employees based on the real (not perceived) business needs of the employee.
Know the Ethical Guiding Principles to which All Organizations Are Bound
Ethical rules are not just platitudes or suggestions or “it would be nice if” types of things for some businesses and employees. They are rules that some are bound by and that they’ve sworn to. For example, there are sanctions for not staying within the ethical guidelines established for lawyers. This is no small thing. Lawyers are held to a higher standard …and they should be. This is also not a bad thing. In fact, it’s a good thing. Ethical standards and rules help tremendously when faced with a decision tree moment. For example, they provide guidance and direction for when to and when not to use certain technologies (which is OH SO relevant to the GenAI discussion).
The American Bar Association’s (ABA) model rules are guides for this discussion. For reference, the ABA sets model rules that are, in most cases, adopted by each state for lawyers with their State Bar in that state. Using the ABA’s model rules provides us with a broad, yet widely adopted place to start. Two notable rules come to mind.
Duty of Confidentiality: This one should be clear, but sometimes gets lost in the practical application. Comment 16 to this rule states that “Reasonable precautions” must be taken to safeguard and preserve confidential information. Understanding the technology tools and how they handle, store, and secure access to confidential information is part of that reasonable precaution mandate.
What about Data Privacy? It has been said that public GenAI solutions are the exact opposite of Data Privacy. Adding confidential information to a public GenAI solution makes that confidential information very public. Data Privacy laws are changing rapidly world-wide. All ethical use of GenAI solutions must align with an organization’s responsibility to maintain data privacy and protection. It’s the law.
Take a Balanced Approach
Employees want a breakdown of the facts so they can make informed decisions. Employees also want practical and actionable steps to use a technology like GenAI. Put GenAI topics into ethical and effective use case scenarios. Find the uses of GenAI that add efficiencies and solve business problems without violating their ethical requirements. Align the discussions of the effective use of GenAI with the policies and procedures established by the organization and its core values.
Kenny Leckie
Traveling Coaches | Senior Technology & Change Management Consultant
In his role as Senior Technology and Change Management Consultant, Kenny provides thought leadership and consulting to the legal community in areas of information security/cybersecurity awareness, change management, user adoption, adult learning, employee engagement, professional development, and business strategy. He also works with clients to develop and deploy customized programs with an emphasis on user adoption and increased return on investment. Kenny is a Prosci
Certified Change Practitioner, a Certified Technical Trainer and has earned the trust of firms across the US, Canada, The UK, Europe and Australia.
Kenny has more than thirty years of combined experience as a law firm Chief Information Officer, Manager of Support & Training, and now consultant providing him a unique point of view and understanding of the challenges of introducing change in law firms. He combines his years of experience with a strategic approach to help clients implement programs that allows focus on the business while minimizing risk to confidential, protected, and sensitive information. Kenny is an author and speaker and a winner of ILTA’s 2018 Innovative Consultant of the Year.
