Month: February 2024

9 Ways to Become a World Class Trainer

At Alterity we spend all day talking to trainers. We hear their struggles and help them work through training road bumps, but our favorite part is hearing how they succeed every day to bring exceptional educational experiences to their learners.

As trainers ourselves, we are always looking to empower others. So here is a collection of thoughts from our Alterity team of experts.

1. Ask open ended questions.

While this seems simple, it often helps a learner to think through what they are learning if they need to process a response that is more than just a yes or no.

2. Listening is as important as speaking.

Pay attention to who is asking questions and what questions are being asked. As well as those learners who remain silent. While this is often more difficult in virtual sessions, using the chat tool is a great way to get people to engage.

3. Training is often not a one style fits all solution.

An amazing trainer finds ways to teach one topic to a variety of learning styles. Think about those you have taught in the past. Did you have people that didn’t understand what you were teaching until they got to do it themselves? Did you have others that simply had to hear it to become a master? Or maybe learners who seemed to ask endless questions? Being able to adapt to a variety of needs will help you meet your learners where they are in their learning journey.

4. For virtual sessions, don't forget your tech setup.

Nothing is worse as a learner than not being able to clearly hear the instructor. Make sure you have a quality external microphone, dedicated headset, proper lighting, and multiple monitors. Without even changing the way you are presenting, you can radically change the way you are perceived in your online sessions.

5. Utilize closed captioning technology when you can.

Even tools like Teams have closed captioning capabilities. Let learners know they can turn on this feature as an added enhancement. To use live captions in a meeting, go to your meeting controls at the top of the screen and select More. > Language and speech > Turn on live captions. As a trainer, you don’t need to change what you do to change how it’s consumed.

6. Know your audience.

Have you ever had the request to “Train everyone how to use Excel during our lunch and learn next week”. While we can all come up with something, it won’t be a success unless you establish a few things first. You need to know who you are training and what expectations they have and if there have been any questions or concerns raised about the topic. You also need to know what success will look like. Is this a group that has never used Excel, or can they already create pivot tables faster than most of us can remember what tab you need to go to for that feature. And make sure to start the training with the end in mind. Tell your audience what they can expect to learn during their time with you.

7. Encourage audience participation to help gauge their understanding.

Whether this is using a visual indicator in a classroom setting or the chat in a virtual setting, make sure to check in. Ask for a simple thumbs up or thumbs down if they think they can now do what you just taught them on their own. It’s a quick way to check in to make sure you can keep going. Be able to adapt to anything unexpected that may come up.

8. Follow through if someone asks a question you didn't know the answer to.

Either help them find another individual who has the answer or help them get to the bottom of their question. The learner is your customer and the assistance you provide will be remembered.

9. Borrow knowledge to build knowledge.

Use topics, processes, and ideas they already understand to hasten familiarity with the new concept. If you are teaching someone how to use PowerPoint, draw on skills they likely already know from using Word.

While every trainer has their own style and skill set, learning from others helps us elevate our skills.

Transforming Human Resource Management: 5 Key Insights from HRSouthwest

The recent HRSouthwest conference provided profound insights into the challenges and emerging trends shaping the future of HR practices. Attendees engaged in positive discussions, interactive sessions, and valuable vendor interactions, unveiling key highlights that every content creation company catering to HR management should consider.

Prioritizing Employee Well-being Amidst the Mental Health Crisis

Vendors showcased a noticeable focus on employee well-being, responding to the prevalent mental health crisis. Beyond vendor booths, numerous conference sessions were dedicated to addressing employee well-being, highlighting a collective effort to bolster employee wellbeing. Companies are actively seeking solutions that address holistic employee health, presenting content creation companies with an opportunity to develop modules that foster well-being and resilience.

Strategic Onboarding for Lasting Employee Engagement

The demand for effective onboarding solutions was evident among HR professionals. Beyond talent acquisition, there is a recognition of the need for seamless integration of new hires into organizational culture. Content creation companies, like Alterity, can play a pivotal role in crafting onboarding programs that cultivate meaningful connections and expedite employee productivity.

Dynamic Training Programs for a Changing Work Environment

Dissatisfaction with static training programs emerged as a recurring theme. Companies, regardless of size, are actively seeking innovative and flexible training options. Content creation companies should focus on developing dynamic training programs that adapt to the evolving business landscape, catering to diverse learning preferences with a focus on micro-learning.

Measuring the Impact of Learning: A High Priority for HR Professionals

The conference highlighted a strong demand for meaningful measurement of learning and training impact. HR teams are keen on demonstrating the value of their initiatives through comprehensive analytics. Content creation companies can meet this need by incorporating robust assessment tools into their offerings, aiding HR professionals in showcasing the efficacy of their training programs.

Outsourcing for Efficient HR Support

HR teams are increasingly turning to outsourcing or building networks of expertise to support their training initiatives. Content creation companies have become holistic solutions providers by offering fully managed services encompassing training, instructional design, content creation, and learning management systems (LMS). This approach aligns with the preference for a consolidated source of support, streamlining procurement processes for HR professionals.



As the HR industry continues to evolve, staying attuned to these trends will be instrumental in delivering value and staying competitive in the dynamic HR management market.

At Alterity, we believe in creating a culture of learning.  Our acclaimed suite of products and services create a culture of learning that helps your organization thrive.

Contact us to learn more

Unlocking Efficiency and Productivity: AI Solutions for Business Professionals

In the fast-paced world of business, staying ahead often requires more than just expertise. The integration of cutting-edge technology can significantly enhance efficiency, allowing professionals to focus on what they do best—providing top-notch services. In this article, we’ll explore two groundbreaking AI solutions designed to streamline workflows and boost productivity within the workforce: Microsoft Copilot and ndMAX. We’ll also discuss choosing the right AI tool for the task at hand.

Microsoft Copilot: Your Intelligent Assistant

Seamless Integration with Microsoft 365 (M365)

Microsoft Copilot sets itself apart by being a secure, enterprise-level solution seamlessly integrated into the Microsoft 365 ecosystem. This means professionals can harness the power of Generative AI directly within their familiar M365 applications. Whether you’re drafting documents, analyzing data, or managing your calendar, Copilot acts as your personal assistant, providing invaluable support at every step.

Generative AI at Your Fingertips

Microsoft Copilot goes beyond being a time-saving device. It leverages Generative AI to assist professionals in nearly every aspect of their work. Imagine having an intelligent tool that not only helps you draft documents but also analyzes data, making your research more efficient and comprehensive, assists with business development, and more. With Copilot, the power of AI is truly at your fingertips whenever and wherever you need it.

Enhancing Workflows

Professionals can now streamline their workflows with Microsoft Copilot, allowing for more strategic thinking and less time spent on routine tasks. From recapping meeting minutes and action items, to reviewing your inbox and prioritizing emails to drafting effective business and trial presentations, Copilot becomes an indispensable ally, contributing to the overall effectiveness and success of your business.

ndMAX: Revolutionizing Productivity on NetDocuments

AI-Powered Products within NetDocuments

ndMAX is a groundbreaking suite of AI-powered products strategically embedded throughout the NetDocuments platform for the development of important documents. Specifically designed for the professional community, ndMAX aims to maximize productivity while maintaining the highest standards of security and user compliance.

Efficiency Across Workflows

Business professionals can now save valuable time on tasks such as drafting documents, business intake, summarizing lengthy records, analyzing forms, and more with ease. ndMAX is engineered to accelerate business productivity for speed, impact, and accuracy, ensuring that your team operates at its full potential.

Responsibly Leveraging AI

One of the key strengths of ndMAX is its commitment to responsible AI usage. The suite operates within user guardrails, providing a secure and ethical framework for business professionals to leverage AI capabilities. ndMax is exempt from Microsoft’s standard automated and human review processes. This ensures that the power of AI is harnessed responsibly, aligning with the highest standards of business.

A Future-Ready Business

In a business that demands both speed and accuracy, embracing AI solutions like Microsoft Copilot and ndMAX can revolutionize the way professionals operate. These innovative tools not only save time but also empower staff to elevate their organization to new heights. By seamlessly integrating into existing ecosystems and offering tailored solutions for your workflows, Copilot and ndMAX pave the way for a future-ready organization—one where efficiency, productivity, and excellence go hand in hand.

The Imperative of Training and Support for AI Integration

To harness the efficiency and productivity promised by AI solutions like Microsoft Copilot and ndMAX, comprehensive training and ongoing support are imperative. Recognizing the transformative potential of AI, businesses must invest in tailored training programs to equip their people with the skills and confidence needed for seamless integration into daily workflows. 

Addressing the learning curve associated with adopting AI tools is crucial, requiring programs that cover basic functionalities and provide advanced training. Continuous learning opportunities are essential to keeping professionals updated on the latest features, ensuring that AI integration remains an evolving and beneficial aspect of the business. 

Alterity is your AI training partner.

A future-ready business not only involves acquiring cutting-edge AI tools but also requires investment in the knowledge and skills necessary for their effective utilization through robust training and support initiatives. Reach out to us today to discuss your AI training and adoption plan.