In October 2024, we had the incredible opportunity to attend the HRSouthwest Conference (HRSWC) at the Fort Worth Convention Center as an exhibitor in the Event Marketplace. As one of the largest regional events for human resource professionals, this conference was buzzing with HR leaders and professionals, making it a hub of experience, knowledge, and networking.
A Diverse Gathering of HR Professionals
We met people from all over the region with titles ranging from CEO, CHRO, VP of HR, HR Director, HR Manager, to HR Generalist. HR leaders wear many hats, and these HR functions are key to organizational success. The overall outlook of each participant was very positive, and attendees welcomed conversations about solving problems and discussing solutions that will help them be more effective and efficient.
Key Themes and Needs
The needs of the attendees were many but can be summarized into three main areas:
- Training (the right training and modality) – Empowering individuals through training & development.
- Engaging employees – Educating team members with continuous learning, boosting employee engagement.
- Delivering enhanced customer service – Elevating the entire organization through serving internal and external customers.
From non-profits to local government agencies, manufacturing, healthcare, and financial institutions, everyone sees the value in developing employees to ensure retention, focusing workplace strategies on their people. Employee growth and engagement were key topics of discussion in the Alterity booth.
Real-Life Examples
An HR Manager who was an “HR Team of One” was tasked with launching a learning and development program for her organization. The idea of having a partner to come alongside to strategize, prioritize, launch, and manage a learning program was very appealing. Filling the gap with Alterity’s Managed Learning Services to create a training roadmap and execute the learning culture for her organization would be a big win!
Another organization had identified a gap in training for the sales staff. The onboarding and sales training was good, but they wanted to make it great! One solution discussed was utilizing Alterity+, a “Practice & Feedback” solution that complements the existing training, allowing the sales team to practice the sales pitch, product knowledge, and objections as much as they want to master the skills. The AI-driven feedback is unbiased and focuses on the key learning objectives and outcomes of the sales training requirements. A solution like Alterity+ fits well within an organization that has a program already in place but wants to take their sales or other presentation skills to the next level.
Partnering For Success
Working in the Learning & Development space, we understand the pain that many HR leaders are experiencing today: growing the skills of employees, retaining good employees, and providing effective onboarding programs that include ongoing training for all employees. With reduced staff, many HR teams are challenged to get more done with fewer resources.
Let’s partner together to look at ways to make your programs better. Whether it’s developing a comprehensive training program, enhancing employee engagement, or improving customer service, Alterity will empower you and your team to succeed.