Month: April 2024

A 3-Point Checklist for Upskilling your Workforce

The demand for upskilling and reskilling has never been more critical. Within a decade, it’s expected technology will reshape more than one billion jobs worldwide, requiring as many individuals to retrain and reskill by 2030.1 In response, organizations around the world are driving towards solutions that will ensure the effective validating of new skills in a rapidly changing job market.
Why Skill Validation Matters

With standards still evolving, organizations are responsible for valuing and validating this reskill and/or upskill mastery for their workforce. However, many organizations lack concrete proof regarding learners’ ability to retain and apply the knowledge and skills needed to successfully navigate the changing landscape.

3-Point Checklist for Upskilling your Workforce
✔ Set clear, aligned learning objectives
✔ Give real-time, relevant feedback
✔ Ensure consistent, unbiased evaluations
3 Steps to Validate Skill Mastery
The success of your upskill program hinges not only on the quality of training but also on the tangible proof of its impact. Here, we present a 3-point checklist for substantiating genuine skill mastery and enhancing your credentialing program.
1. Establish Clear, Aligned Learning Objectives

Effective assessments begin with defined learning objectives. These objectives form the foundation for your any learning program (and are critical in quickly reskilling or upskilling your employees), facilitating deliberate practice, relevant feedback, and meaningful assessments.

First, create clear, customized objectives rooted in your course materials, including training documents, video transcripts, and assessment rubrics. These objectives:

  • Provide learners with unambiguous guidance, ensuring they understand where to focus during practice.
  • Create a uniform learning experience for all participants.
  • Prevent misalignment between course content and assessment criteria.
  • Maintain consistency by subjecting all learners to the same predefined objectives, ensuring fairness and transparency. First, create clear, customized objectives rooted in your course materials, including training documents, video transcripts, and assessment rubrics. These objectives:
2. Offer Real-Time, Relevant Feedback

The next step involves providing learners with timely, actionable feedback on practice assignments and assessments guided by your learning objectives. This process reinforces comprehension of course content, enabling learners to refine and master their skills through continuous practice. Moreover, it instills instructor confidence in learners’ assessment readiness while reducing the bad habit formation that can occur when learners gain confidence in a wrong approach without timely feedback to redirect.

Providing timely, aligned feedback:

  • Encourages learners to persist until they achieve excellence.
  • Boosts learner confidence by illuminating their strengths and areas for improvement.
  • Sustains learner engagement and motivation.
3. Ensure Consistent, Unbiased Evaluations

Lastly, establish a consistent and fair evaluation process based on your learning objectives to enhance the value and credibility of your upskill/reskill program. By evaluating each learner’s skills and comprehension against the program’s learning objectives, instructors can grade with confidence.

Basing your assessments on learning objectives:

  • Boosts the credibility of your evaluations, ensuring all learners are graded against the same criteria.
  • Helps validate learners’ mastery of the required skills.
Selecting the Ideal Skills Development & Assessment Tools

Traditional assessment methods, such as multiple-choice tests and quizzes, often fall short when meeting today’s credibility, scalability, and value demands. Organizations find it challenging to verify the real-world readiness of their learners, instructors grapple with manual grading, and learners aspire for genuine recognition and feedback that prepares them for real-world challenges. In addition, these assessments often fail to keep up with the evolving needs of reskilling an entire workforce to meet the challenges and demands of the future of work.

AI-powered solutions are swiftly emerging to bridge this gap, offering innovative tools to enhance assessment and credentialing processes for organizations.

Get Evidence of Skill Mastery with Alterity's Alterity+ Features

Alterity is delighted to unveil Alterity+, a groundbreaking solution that employs a threefold assessment approach, offering tangible proof of skill mastery. This tool elevates reskilling programs using learner-created video submissions as concrete evidence of skill mastery, complete with AI-driven feedback and options for both individual practice and evaluator assessment, as needed.

Alterity+’s distinctive approach ensures upskilling objectives are supported by video proof of
genuine skill mastery, combining efficiency with undeniable validation. The new features
include:

  • Automated Learning Objectives: Alterity+ rapidly generates core learning objectives from provided course materials, saving instructors time and effort. It establishes precise assessment criteria for learners and instructors aligned with organizational goals.
  • Instant Feedback: An AI-driven tool that provides learners with real-time feedback on video assignments, ensuring depth of content understanding and presentation effectiveness. It reinforces learner comprehension of course material by aligning feedback with learning objectives.
  • Automated Smart Scoring: An automated grading system evaluates learners’ final video submissions against each learning objective to ensure consistent and unbiased evaluations. This approach showcases proof of mastery and frees instructors from the time-consuming manual grading process.

Alterity+ combines the efficiency of automation with the depth of human expertise. Our solution ensures fast, consistent assessment processes while seamlessly integrating human proficiency at any stage, providing organizations the best of both worlds. Plus, our privacy-first the infrastructure and training approach ensures the confidentiality and security of all data, reflecting our unwavering commitment to data protection.

With Alterity+, you can finally have confidence in proving skill readiness, accelerating learner growth and enhancing an organization’s credibility and scalability. AI-powered solutions are swiftly emerging to bridge this gap, offering innovative tools to enhance assessment and credentialing processes for organizations.

AI-powered solutions are swiftly emerging to bridge this gap, offering innovative tools to enhance assessment and credentialing processes for organizations.

Sources:

1 https://www.weforum.org/impact/reskilling-revolution/

How to talk to employees about AI and understand responsible and effective use

Before we get into the specifics of this article, let’s level-set on a few things about Generative Artificial
Intelligence (GenAI):

  • Is it Evil or is it Good? NEITHER. It’s probably best to stop ascribing morality to a technology. It’s in the use of things that it gets such a moniker.
  • Is it intelligent? NO. It is really machine learning based on what it has to learn from (there are some interesting tangential thoughts here – think GIGO …or Garbage In, Garbage Out).
  • Is it AMAZING? Oh yeah, most definitely YES! The technology is extraordinary and has the potential to do things in seconds that would take a really talented person hours.
  • Will it take over the world and be the end of all life as we know it? NO. While it clearly provides the conspiracy theorists with fodder for Skynet references (come on … we’ve all seen Terminator), this technology will be disruptive but not destructive (IMHO).

There are a lot of directions you can take when discussing GenAI for employees and organizations. You can take the complete risk-averse mindset of “Not only NO, but heck NO!” Or you can take the daredevil mindset of “these are innovations that will change everything.” Of particular interest to many industries, however, is a balanced view of both. There are interesting stories around its misuse, some cool stories around efficiency gains, and a whole lot of speculation about its impact on job roles and how it might change the look of the modern-day company. But how do we talk about the GenAI juggernaut with employees? Here are a few things to consider:

Know Your Audience

In fact, I would take this one step further. Don’t assume you know your audience. Ask them. A mistake many have made over the years is to take a new technology and try to “make it fit” into an employee’s way of working. Instead, we should start with the business issue(s) facing the employee and how this can help solve the business need(s). The best way to know the business issues facing employees …is to ask employees.

Something else to consider … what matters to you may not matter to your employee. Always approach the introduction of technology changes with employees based on the real (not perceived) business needs of the employee.

Know the Ethical Guiding Principles to which All Organizations Are Bound

Ethical rules are not just platitudes or suggestions or “it would be nice if” types of things for some businesses and employees. They are rules that some are bound by and that they’ve sworn to. For example, there are sanctions for not staying within the ethical guidelines established for lawyers. This is no small thing. Lawyers are held to a higher standard …and they should be. This is also not a bad thing. In fact, it’s a good thing. Ethical standards and rules help tremendously when faced with a decision tree moment. For example, they provide guidance and direction for when to and when not to use certain technologies (which is OH SO relevant to the GenAI discussion).

The American Bar Association’s (ABA) model rules are guides for this discussion. For reference, the ABA sets model rules that are, in most cases, adopted by each state for lawyers with their State Bar in that state. Using the ABA’s model rules provides us with a broad, yet widely adopted place to start. Two notable rules come to mind.

Duty of Competence: Let’s cover some salient points to this rule:
It requires you to maintain requisite knowledge and skill. It also makes clear that things are constantly changing, and an employee has a responsibility to stay current …including technologically. The laws and rules around the use of GenAI are changing by the minute. In fact, some judges are adding rules for their court specifically around the use of GenAI. It requires you to understand the risks and benefits associated with relevant technology. See any connections here to the use of GenAI? You are required to be aware not only of the good things (the benefits), but also the not-so-good things (the risks).

Duty of Confidentiality: This one should be clear, but sometimes gets lost in the practical application. Comment 16 to this rule states that “Reasonable precautions” must be taken to safeguard and preserve confidential information. Understanding the technology tools and how they handle, store, and secure access to confidential information is part of that reasonable precaution mandate. 

What about Data Privacy? It has been said that public GenAI solutions are the exact opposite of Data Privacy. Adding confidential information to a public GenAI solution makes that confidential information very public. Data Privacy laws are changing rapidly world-wide. All ethical use of GenAI solutions must align with an organization’s responsibility to maintain data privacy and protection. It’s the law.

Take a Balanced Approach

Employees want a breakdown of the facts so they can make informed decisions. Employees also want practical and actionable steps to use a technology like GenAI. Put GenAI topics into ethical and effective use case scenarios. Find the uses of GenAI that add efficiencies and solve business problems without violating their ethical requirements. Align the discussions of the effective use of GenAI with the policies and procedures established by the organization and its core values.

About the Author

Kenny Leckie

Traveling Coaches | Senior Technology & Change Management Consultant

In his role as Senior Technology and Change Management Consultant, Kenny provides thought leadership and consulting to the legal community in areas of information security/cybersecurity awareness, change management, user adoption, adult learning, employee engagement, professional development, and business strategy. He also works with clients to develop and deploy customized programs with an emphasis on user adoption and increased return on investment. Kenny is a Prosci
Certified Change Practitioner, a Certified Technical Trainer and has earned the trust of firms across the US, Canada, The UK, Europe and Australia.

Kenny has more than thirty years of combined experience as a law firm Chief Information Officer, Manager of Support & Training, and now consultant providing him a unique point of view and understanding of the challenges of introducing change in law firms. He combines his years of experience with a strategic approach to help clients implement programs that allows focus on the business while minimizing risk to confidential, protected, and sensitive information. Kenny is an author and speaker and a winner of ILTA’s 2018 Innovative Consultant of the Year.

Why training is essential to your AI strategy

Generative AI, seen in models like OpenAI’s GPT series, is a revolutionary leap in machine learning. AI solutions such as Microsoft Copilot and NetDocuments PatternBuilder MAX are working to address past security concerns, access control issues, and privacy constraints critical across many industries. Effective use of these AI tools by professionals, however, depends on user prompts, strategic document corpus utilization, and an ongoing commitment to innovation.  

Because there is a learning curve in transitioning from traditional methods, a well-executed training program is essential for the efficient adoption of these technologies. Customized training programs, tailored to each organization’s workflows, ensure a thorough understanding of AI functionalities and create a culture of learning that helps firms thrive.

Addressing the Learning Curve

Recognizing the dynamic nature of AI, organizations must provide continuous learning opportunities. Updates and enhancements are regular, and staff must stay current on the latest developments in AI tools. This proactive approach ensures that the investment in AI technology yields long-term benefits. To bridge this gap, organizations need comprehensive training that covers the functionalities of tools like Copilot and ndMAX. This support ensures that employees can harness the full potential of these AI solutions from day one.

Customized Training Programs

Organizations operate with unique workflows and business practices. Therefore, a one-size-fits-all training approach may not be sufficient. Tailored training programs that align with the specific requirements, use cases, and focus areas of any industry are essential. These programs should not only cover the basics but also delve into advanced features, maximizing the utility of AI tools in day-to-day operations.

Navigating the AI Arena

Navigating the complexities of AI adoption, particularly with tools like Copilot and ndMAX, requires more than technical knowledge. Leveraging Copilot’s AI-powered code suggestions and understanding how ndMAX’s generative AI enhances business document workflows, empowers professionals to maximize the capabilities of these tools in day-to-day operations. Highlighting the benefits of AI adoption and showcasing success stories illustrate how these tools enhance human expertise rather than replace it. Effective training goes beyond the technical knowledge to instill confidence in teams to embrace AI as a valuable asset.

Continuous Learning Opportunities

The field of AI is dynamic, with updates and enhancements regularly introduced. Organizations must provide continuous learning opportunities to their staff, keeping them up to speed with the latest developments in generative AI tools like Microsoft Copilot and NetDocuments. This proactive approach ensures that as firms invest in AI technology they will continue to reap the long-term benefits. 

While AI solutions like Microsoft Copilot and NetDocuments offer immense potential for many professionals, the journey towards a future-ready organization necessitates a commitment to training. Investing in comprehensive and customized training programs ensures that organizations not only unlock the efficiency promised by AI but also empower their professionals to navigate the evolving landscape of technology with confidence and proficiency.

Alterity is your AI training partner

At Alterity, we recognize that the true power of AI lies in the hands of educated and empowered users. As a comprehensive AI training partner, Alterity emphasizes the importance of acquiring cutting-edge tools alongside investing in knowledge and skills. This dual approach ensures the effective utilization of AI tools. Reach out to us today to discuss your AI training and adoption plan.