Some training works well for a few days or weeks, but it can be difficult to achieve full user adoption and realize a technology’s full capabilities.

Alterity’s Technology Training is different. We offer a variety of training and support that is tailored to meet your organization’s requirements. Our instructors are the best in the industry at communicating technology changes to business users. Better yet, they are proficient in utilizing change management methodologies, so they understand how to drive user adoption. That means our training goes beyond education: We work with your management team to create a strategic plan that encourages and reinforces long-term behavioral changes, presenting your organization with outstanding — and long-standing — results.

Your Solution in Every Situation

If your organization doesn’t have a trainer, Alterity can perform new technology training for you, either live onsite or virtually.

If you do have trainers, your trainers are experts, but even experts can benefit from continuing education, especially when that education is proven to increase user adoption of new technology.

Alterity’s train-the-trainer classes teach your training team to use best practices that will help your staff understand what their new technological tool can offer them and your organization. Your newly trained trainers will be able to help your users to thoroughly understand your new technology and to:

  • Recognize the functions that will be most useful to them on a day-to-day basis
  • Utilize the functions that increase their productivity
  • Adopt the technology-related behaviors that can streamline their workflow

When implementing a new technology, post-rollout issues and slow user adoption can add up to headaches for your staff and your organization. Give your people the help they need when they need it by using Alterity’s floor support. Our experts can be onsite answering questions, walking staff through new tasks, and getting ahead of issues by allowing staff to virtually raise a flag when they encounter a problem or need an answer.

iManage

Since 1999, we have successfully helped hundreds of organizations implement industry-leading document management systems. We were the first certified training partner for iManage; the first to create an authorized training center; and the first to train on matter centricity. Our educators, consultants, content developers and project managers have a wealth of experience that allows organizations of all sizes to accelerate user adoption and maximize their return on investment in the iManage Work 10 document management. Our award-winning change management methodology coupled with engaging communications and effective learning delivered by experienced trainers ensure you get complete user buy-in.

We deliver in-depth libraries of eLearning and instructor-led materials for the iManage document management system. We also maintain User Adoption Materials (UAM) for the most recent version. The UAM includes project marketing, communications, classroom planning, and post-deployment support tools and materials.

NetDocuments

Since 1999, we have successfully helped hundreds of organizations implement industry-leading document management systems. We were the first certified training partner for NetDocuments; the first to create an authorized training center; and the first to train on matter centricity. Our educators, consultants, content developers and project managers have a wealth of experience that allows organizations of all sizes to accelerate user adoption and maximize their return on investment in the NetDocuments document management. Our award-winning change management methodology coupled with engaging communications and effective learning delivered by experienced trainers ensure you get complete user buy-in.

We deliver in-depth libraries of eLearning and instructor-led materials for the NetDocuments document management system. We also maintain User Adoption Materials (UAM) for the most recent version. The UAM includes project marketing, communications, classroom planning, and post-deployment support tools and materials.

Microsoft Office Products

We have helped over 160,000 employees from more than 200 organizations successfully migrate to Microsoft Office 2010 and 2013. Now we are helping leading organizations transition to Windows 10 and Office 365. We know best how to leverage the incremental changes that positively impact users, saving them time and improving the quality of their work. Our award-winning change management methodology coupled with engaging communications and effective learning delivered by experienced trainers ensure you get complete user buy-in.

Our content catalog includes hundreds of learning opportunities, assessments and simulations for Microsoft Word, Excel, Outlook, PowerPoint, One Note, Skype and Windows. There are Learning Paths to achieve three levels of competency. We deliver in-depth libraries of eLearning and instructor-led materials and a package of User Adoption Materials (UAM) that include project marketing, communications, classroom planning, and post-deployment support tools and materials.