The lack of user adoption is the number one reason why technology initiatives fail. Just teaching people about new products and processes does not ensure they will actually use them. Rapid and complete user adoption requires effective communication of the personal benefits users can expect from the change. When people understand what’s in it for them, training has fertile ground in which to grow new behaviors.
Alterity is an experienced provider of change management and user adoption strategies. Hundreds of successful projects have validated our Before – During – After methodology that engages, encourages and ensures users buy-in to change. Our comprehensive approach is grounded in proven change management theory and features myriad learning opportunities, just-in-time performance support as well as imaginative and effective communications which together ensure rapid user adoption.